At Coleman Golf Cart, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your information when you visit coleman-golfcart.com, interact with our services, or purchase our golf carts and related products. We’ve written this policy in plain language because we believe transparency is important.
Effective Date: April 7, 2025
Who We Are
Coleman Golf Cart (“we,” “us,” or “our”) operates the website coleman-golfcart.com and sells golf carts and related accessories throughout the United States. Our headquarters is located in the United States, and we process all data in accordance with applicable U.S. laws and regulations.
Information We Collect
Information You Provide to Us
When you interact with our website or services, you may provide us with certain personal information, including:
- Contact Information: Name, email address, phone number, and mailing address.
- Account Information: Username, password, and account preferences when you create an account on our website.
- Payment Information: Credit card details, billing address, and other financial information when you make a purchase. (Note: payment processing is handled by secure third-party payment processors, and we do not store complete credit card information on our servers.)
- Order Information: Products purchased, order history, shipping preferences, and related transaction details.
- Communication Information: Messages you send us through contact forms, email, or customer service inquiries.
- Demographic Information: Information you choose to provide such as age, gender, or location.
- User-Generated Content: Reviews, ratings, comments, or testimonials you submit about our products or services.
- Survey Responses: Information you provide when participating in surveys, contests, or promotions.
Information We Collect Automatically
When you visit our website or use our online services, we may automatically collect certain information about your device and usage, including:
- Device Information: IP address, browser type, operating system, device type, and mobile device identifiers.
- Usage Information: Pages visited, time spent on pages, links clicked, search terms used, referring website, and other browsing behavior.
- Location Information: General location derived from IP address or more precise location if you grant permission (such as when using store locator features).
- Log Information: Access times, error reports, and hardware settings.
Information from Cookies and Similar Technologies
We use cookies, web beacons, pixels, and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. These technologies help us:
- Remember your preferences and settings
- Understand how you interact with our website
- Provide relevant, targeted advertisements
- Monitor and analyze site performance
- Enhance security features
Our website uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire). You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit your ability to use some features of our site.
Information from Third Parties
We may receive information about you from other sources, including:
- Business Partners: Information shared by our authorized dealers, service centers, or marketing partners.
- Social Media Platforms: When you interact with our social media pages or use social media login features.
- Public Sources: Publicly available information such as business directories or industry publications.
- Credit Bureaus: If you apply for financing for your golf cart purchase.
How We Use Your Information
We use the information we collect for various purposes, including:
Providing and Improving Our Services
- Processing and fulfilling your orders
- Creating and managing your customer account
- Providing customer service and technical support
- Personalizing your shopping experience
- Improving our website, products, and services
- Developing new products and features
Communication
- Responding to your inquiries and requests
- Sending transactional messages about your orders or account
- Providing important product information, such as recall notices or warranty details
- Sending marketing communications, newsletters, and promotional materials (subject to your preferences)
- Conducting surveys and collecting feedback
Analytics and Research
- Analyzing usage patterns and trends
- Measuring the effectiveness of our marketing campaigns
- Conducting market research and product development
- Generating aggregated, non-identifying statistics about our customers
Legal and Security Purposes
- Protecting against fraud, unauthorized transactions, and other illegal activities
- Enforcing our Terms of Service and other agreements
- Complying with legal obligations and responding to legal requests
- Establishing, exercising, or defending legal claims
- Protecting the rights, property, or safety of Coleman Golf Cart, our customers, or others
Legal Bases for Processing (For Users in Certain Jurisdictions)
While we primarily operate under U.S. law, we recognize that some visitors may be protected by regulations that require specific legal bases for processing personal data. Depending on applicable laws, we process your information based on:
- Performance of a Contract: When we need to process your information to fulfill our contractual obligations to you, such as processing orders or providing customer service.
- Legitimate Interests: When we have a legitimate business interest in processing your information, such as improving our products, preventing fraud, or marketing to you as an existing customer.
- Consent: When you have explicitly consented to the processing of your information for specific purposes, such as receiving marketing emails.
- Legal Obligation: When we need to process your information to comply with a legal requirement.
How We Share Your Information
We may share your information with the following categories of recipients:
Service Providers
We work with trusted third-party service providers who perform services on our behalf, such as:
- Payment processors
- Shipping and fulfillment companies
- Customer service providers
- Marketing and advertising partners
- Analytics providers
- Email and communication platforms
- Cloud storage providers
- IT and security vendors
These service providers are only authorized to use your information as necessary to provide services to us and are contractually obligated to protect your information.
Authorized Dealers and Partners
If you’re seeking local service or delivery, we may share your information with our network of authorized Coleman Golf Cart dealers or service centers to help fulfill your request or provide local support.
Business Transfers
If Coleman Golf Cart undergoes a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.
Legal Requirements
We may disclose your information when required by law, legal process, litigation, or governmental authorities. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
With Your Consent
We may share your information with third parties when you have given us your consent to do so.
Aggregated or De-identified Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for marketing, advertising, research, or similar purposes.
We Do Not Sell Your Personal Information
Coleman Golf Cart does not sell your personal information to third parties for monetary compensation. However, some privacy laws define “sale” broadly to include other types of exchanges. To the extent that such laws apply, we have implemented mechanisms to allow you to exercise your rights to opt out of such sharing.
Your Choices and Rights
Account Information
If you have created an account on our website, you can access, update, or correct your account information by logging into your account and updating your profile settings.
Marketing Communications
You can opt out of receiving marketing communications from us by:
- Clicking the “unsubscribe” link in any marketing email we send
- Contacting our customer service team
- Updating your communication preferences in your account settings
Note that even if you opt out of marketing communications, we may still send you transactional or relationship messages, such as those about your account, orders, or our ongoing business relations.
Cookies and Tracking Technologies
Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your device. If you choose to decline cookies, some features of our website may not function properly.
Privacy Rights (Depending on Your Jurisdiction)
Depending on where you live, you may have certain rights regarding your personal information. These may include:
- Right to Access: Request information about how we process your data and obtain a copy of the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete information.
- Right to Erasure: Request deletion of your personal information under certain circumstances.
- Right to Restrict Processing: Request that we temporarily or permanently stop processing some or all of your personal information.
- Right to Data Portability: Request a copy of your personal information in a structured, machine-readable format to transfer to another service.
- Right to Object: Object to our processing of your personal information, particularly for direct marketing purposes or where we’re relying on legitimate interest.
- Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal information.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within the timeframe required by applicable law.
Verification Process
To protect your privacy, we may need to verify your identity before processing your request. We may ask you to provide additional information for verification purposes.
Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights. However, in some cases, certain functionality may be affected if you choose to restrict our use of your information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- How long we need the information to provide our products and services, manage our business, or fulfill customer requests
- Whether we have a legal, contractual, or similar obligation to retain the data (such as mandatory data retention laws, government orders to preserve data, or data needed for litigation)
- Whether retention is advisable considering our legal position (such as for statutes of limitations, litigation, or regulatory investigations)
When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you.
Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.
Data Security
We implement appropriate technical and organizational measures to help protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive information
- Secure Sockets Layer (SSL) technology for all transactions
- Regular security assessments and testing
- Access controls and authentication requirements
- Employee training on privacy and security practices
- Monitoring for suspicious activities
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to take steps to protect your personal information, such as choosing strong passwords, keeping them confidential, and logging out of your account after use.
International Data Transfers
Coleman Golf Cart is based in the United States, and the information we collect is governed by U.S. law. If you are accessing our website from outside the United States, please be aware that information collected through the website may be transferred to, processed, and stored in the United States. The data protection laws in the United States may differ from those of the country in which you are located.
If we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of protection, we use appropriate safeguards to protect your information, such as standard contractual clauses approved by the relevant authorities.
Third-Party Links and Services
Our website may contain links to third-party websites, products, or services. This Privacy Policy applies only to information collected by Coleman Golf Cart. We are not responsible for the privacy practices of third parties, and we encourage you to read their privacy policies before providing any information to them.
Do Not Track Signals
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. Currently, our systems do not recognize browser “Do Not Track” requests. You can, however, disable certain tracking as discussed in the “Cookies and Tracking Technologies” section above.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you as required by applicable law, which may include posting the revised policy on our website with an updated effective date, sending you an email, or providing a notification when you log in to our website.
We encourage you to review the Privacy Policy whenever you access our website or place an order to stay informed about our information practices and the choices available to you.
State-Specific Privacy Rights
California Residents
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information:
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collect information, the business purposes for collecting or selling information, and the categories of third parties with whom we share personal information.
- Right to Delete: You can request that we delete personal information collected from you, subject to certain exceptions.
- Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information for cross-context behavioral advertising.
- Right to Limit Use of Sensitive Personal Information: You can limit our use and disclosure of sensitive personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights under California privacy laws.
To exercise these rights, please contact us using the methods described in the “Contact Us” section.
Shine the Light Law
California residents may also request information about our disclosure of personal information to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please contact us using the information provided below.
Virginia Residents
Under the Virginia Consumer Data Protection Act (VCDPA), Virginia residents have the following rights:
- Right to Access: You can confirm whether we are processing your personal data and access such data.
- Right to Correction: You can correct inaccuracies in your personal data.
- Right to Deletion: You can delete personal data provided by or obtained about you.
- Right to Data Portability: You can obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format.
- Right to Opt-Out: You can opt out of targeted advertising, the sale of personal data, or profiling for decisions that produce legal or similarly significant effects.
Colorado, Connecticut, Utah, and Other States
Residents of states with comprehensive privacy laws similar to those mentioned above may have comparable rights. If you are a resident of one of these states, please contact us to exercise your rights under the applicable law.
Business Customers and Partners
If you interact with us as a business customer, partner, or vendor representative, we may collect and process your business contact information (such as your name, business email, phone number, and job title) for account management, contract fulfillment, and relationship management purposes. This information is processed based on our legitimate interest in managing our business relationships or to perform our contractual obligations.
Customer Testimonials and Reviews
We may post customer testimonials and reviews on our website, which may contain personal information. We obtain the customer’s consent via email or another opt-in method prior to posting the testimonial or review. If you wish to update or delete your testimonial, please contact us.
Service and Warranty Information
When you purchase a Coleman Golf Cart, we may collect additional information to provide warranty services, process claims, or administer product registrations. This information is necessary for the performance of our contract with you and to support our legitimate interest in providing quality products and services.
Financing and Credit Applications
If you apply for financing to purchase our products, we may collect additional financial information such as income, employment details, and credit history. This information is processed either with your consent or as necessary to take steps at your request prior to entering into a contract. We may share this information with third-party financing partners, who have their own privacy policies governing how they use your information.
Dispute Resolution
If you have a concern about our privacy practices, please contact us first using the information below. We will make every reasonable effort to address your concerns.
If you believe that we have not adequately addressed your privacy concern, you may have the right to lodge a complaint with a supervisory authority or other regulatory agency. However, we encourage you to reach out to us first so we can try to resolve the issue directly.
Force Majeure
We will not be liable for any failure or delay in the performance of our obligations under this Privacy Policy that is due to causes beyond our reasonable control, including, but not limited to, acts of God, war, terrorism, civil unrest, fire, explosion, epidemic, pandemic, or governmental action.
Severability
If any provision of this Privacy Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of this Privacy Policy will remain in full force and effect.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
By Email: [email protected]
By Mail:
Coleman Golf Cart
Privacy Department
153 Golf Cart Way
Fairway Hills, CA 90210
United States
By Phone: (800) 555-CART (2278)
Please allow up to 30 days for a response to your inquiry.
Thank you for trusting Coleman Golf Cart with your information. We are committed to protecting your privacy and providing you with the best possible experience.
